How do I know which size to choose?

Please view our size guide stated underneath our products.


I need to cancel an order. Can I do this on my end?

If you wish to cancel an order, please contact customer service as soon as possible via email (hola@animalvice.com)

We will do our best to cancel the order before it is processed and shipped.

However, if you have already received a tracking number, we unfortunately cannot make further changes to your order


I put the wrong shipping address. Can I change this?

Once an order is processed, the package will ship to the address provided at the time of purchase.

You can contact us via email right away at hola@animalvice.com and we will do our best to make any changes necessary.

However, Animal Vice cannot guarantee an address change after a purchase is finalized.

Please note that Animal Vice is not responsible for packages delivered to the wrong address inputted during checkout. Please refer to our Shipping Policy page


When will my order arrive? Will I be able to track it?

Please allow 2-5 business days for order processing.

During holidays, please allow 7-15 business days for order processing. 

All international shipments can require anywhere from 1 to 5 weeks for delivery after the 2-4 business days time needed for processing.

Once an order is shipped, you will be notified via email and provided tracking information. 

Delivery times are not guaranteed and can vary. You will receive a confirmation email with tracking info to follow along once your order is ready to ship.

For more questions regarding shipping, visit our Shipping Policy page


Why did I not receive an order confirmation email?

You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it.

Otherwise, you may have input your email address incorrectly. You will need to contact us with the corrected e-mail.

This is especially important due to the fact that you will also receive all order updates, customer service communication, and tracking info to your email.


I want to make a return or exchange. How do I do this?

For step-by-step instructions, please refer to our exchange/return form at this link Refund policy.

Merchandise that is unworn, unwashed, and with the tag still intact can be returned for a refund or exchanged with Animal Vice within 30 days of delivery.

Please note we do not refund original shipping fees and we do not cover return costs for return/exchange requests.

Animal Vice reserves the right to refuse requests that do not meet the requirements of our Refund policy.