Return/exchange policy

 

RETURN/EXCHANGE POLICY: All return/exchange requests must be made within 30 days of the item’s delivery. All items sent back must be in like new condition, unworn, unwashed, free of any animal/human hair, free of any odor, with all tags intact. There is no fee to ship an exchange out to you, but Animal Vice does not cover your shipping cost to return the item(s) to us. Please note that the original shipping fee is non-refundable.

 

Exchanges for a different size or item: Please send us an email to: hola@animalvice.com for your exchange. The original item must first be shipped to and arrive at our location before an exchange can be sent out.

 

If an item is being returned for a refund: Please send us an email to: hola@animalvice.com for your refund. The item must first be shipped to and arrive at our location before a refund can be provided. Please allow up to 14 business days for the amount to show up on your account after the refund has been processed.

 

 

In the case of damaged or incorrect item(s): Please contact hola@animalvice.com.